JOS helps Maryland retain top tech talent by partnering with the Maryland Technology Internship Program (MTIP) increasing the number of paid technical internships offered in the state.
Administered by UMBC and funded by the State of Maryland, we hire interns who are wanting to get some experience in the technology industry or veterans transitioning from military to civilian life.
JOS promotes innovation and industrial competitiveness by advancing related technology that enhance economic security and improve the quality of life in the 21st century.
We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. A background in IT support or engineering is also required. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
Duties include maintaining computer systems including software and hardware on desktops and laptops, resolving Internet and network access issues (both wired and wireless), providing network printer support and determining causes of computer/software/network malfunctions.
Required Education and Experience:
This position will be hybrid remote during the COVID pandemic.
JustOne Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), gender expression and transgender status, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low-income status or any other status or characteristic protected by applicable law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.